Improvements to call quality and broadband access means more businesses are taking up VoIP communications.
VoIP, which means voice over internet protocol is the use of the internet to make phone calls, Businesses can use solution to dramatically cut down on the costs of their communications.
George Van Horn, senior analyst at IBISWorld who carried out the research says "The industry has come off a very low base, and has grown considerably as more people and businesses take up the service."
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