PayPal has extended its refund rules to include people who've bought goods from sites other than E-Bay.
Now buyer protection for goods not received covers people who have bought goods using PayPal from other online retailers.
The online payment provider said the change was "small but significant".
If a claim for a refund is upheld, the consumer gets a full refund, including postage and packaging; even if there are no funds in the seller's PayPal account.
The way to make a claim remains the same. Customers raise a dispute for goods not received on the Paypal site.
If the seller can't prove that the goods have been delivered and signed for, PayPal said the buyer’s complaint would probably be upheld.
PayPal said it had not placed a limit on what a refund could be and it would be for the full amount of the transaction.
